Form processing services that check every field against its rules Applications, claims, tax and warranty forms, captured and checked as they arrive

Many forms still arrive on paper, by fax or as phone photos. Agents read the image, capture printed, handwritten and ticked fields, and key them into your system or a file.

A field the agent can't read with confidence goes to a person, who reads it on the image before the form is accepted.

Web forms and email forms arrive clean but not always complete. We check each submission against its rules, match it to the customer or case it belongs to, and send it on to the team that acts on it.

Each form type gets its own rules in the guide, so a claim form is checked as a claim and a tax form as a tax form. These are the forms we process most often.

• Insurance claim, warranty claim and travel claim forms
• Membership, subscription and credit applications
• Tax, legal and account opening forms
• Product registration, rebate and coupon redemption forms
• Patient and medical forms, under your access rules
• Immigration, census and examination forms
• Purchase orders, sales orders and shipping forms

Processing paperwork is more than typing it in. Each form is checked for required fields, valid dates, totals that add up, and IDs in the right format, before it's accepted.

A form that fails a rule isn't guessed at. A person fixes it from the image, or it comes back to you with the reason, such as a missing signature page.

OCR reads printed boxes well and handwriting less well. Agents use it as a first pass, compare it with what they read themselves, and send every field where the two disagree to a person.

Form processing services capture the fields on paper, scanned or online forms and key them into the system or file you need. Good form processing also checks each form against its rules, so an incomplete form is caught before your team acts on it.

Form processing works on forms with fixed fields, such as applications and claims. Document processing services also cover looser documents, such as letters, statements and contracts, where the fields have to be found first.

Yes. Agents read handwritten fields and flag any they aren't sure of, and a trained reviewer reads every flagged field on the image. The form is accepted only once every required field is settled.

It comes back to you, or to the person you name, with the reason, such as a missing signature or receipt. Nothing incomplete is filed as if it were finished.

Damco prices form processing per form or per field, not per hour. We quote after the sample batch, once we know how many fields each form has and how many need a person.