Damco

Find out what your software actually returns We measure who uses it and what it moves, then close the gaps

Damco measures the software you already run: who opens it, what it costs for each person who does, and which business number it moves. Then we fix what isn't used, or tell you to retire it.

See who opens each department's software, week by week The pattern of use says more than the licence count

FinanceExpense toolOpened at month end, then left alone
Should moveDays to close the books
SalesCRMUpdated on Mondays, for the forecast call
Should moveDeals forecast correctly
OperationsPlanning toolUsed every day by every planner
Should moveOrders shipped on time
PeopleLearning platformBusy at launch, quiet since
Should moveWeeks to bring a new hire up to speed
Customer serviceKnowledge baseAgents search their email instead
Should moveHours to resolve a case

There are three ways to pay for software you run Each contract's monthly report shows what its vendor is paid for

Maintenance contractOctober
212Tickets closed
Hours billed
1,480
Urgent tickets
6
Good for
Stable software that only needs fixing
When use rises
More tickets, and more hours billed
Managed serviceOctober
99.95%Uptime
Service levels met
14 of 14
Incidents
2
Good for
Systems that have to stay up
When use rises
The report looks the same
Outcome contractOctober
318 of 400Weekly users
Days to settle a claim
9.1
Changes shipped
11
Good for
Software that should move a number
When use rises
It shows on the first line

Turn a support contract into an outcome contract Four steps, and the report moves from hours to adoption and value

  1. 1Measure

    We add usage tracking to the software you already run.

  2. 2Baseline

    We record use and the business number before anything changes.

  3. 3Agree

    Two targets go into the contract: who uses it, and what it moves.

  4. 4Report and tune

    Every month we report both, and fix what held them back.

We send you this report every month Two numbers on top, and what we changed because of them

How use decides the next release
Broker portalOctober report
Adoption1,240 of 1,600Brokers who used it this month
Value38%Of quotes bound online

The two numbersAdoption comes from your sign-in data, and value from your own policy system.

What we changed
  • Cut the quote form to two steps, because brokers left at the third
  • Pre-filled renewals from last year's policy

The changesEach one names the number that chose it.

What we'd switch off
  • The old document upload page, opened 3 times this month

The retirementsWe say when to stop paying for something.

Bring the software you're least sure is paying off

We'll measure who uses it and what it moves, and tell you whether to fix it or retire it.