Claims processing automation that takes the paperwork off adjusters

Most claims still move by hand. Someone reads the first notice of loss, chases the documents, checks the policy, keys the details into the claims system, and passes the file to an adjuster.

Each of those five handoffs adds a wait. Your adjusters spend their day on clerical work, and your policyholders wait for an update nobody has time to send.

Claims reach you by email, web form, portal, and phone. An agent reads each one, finds the policy, sorts the claim by type, and opens it in your claims system with every attachment in place.

A claim that arrives at 11 pm is ready for review at 8 am. Nobody re-keys a form, and nothing sits unread in a shared inbox.

Every claim is checked against the policy and your rules before a person sees it: coverage, dates, limits, deductibles, and the documents still missing. The agent asks the claimant for what's missing, so the file is complete when it reaches your team.

Then the claim goes to the right desk. Simple claims go to a fast lane, and claims with injuries, large reserves, or signs of fraud go to a senior adjuster or your special investigations unit.

• Coverage and limit checks on every claim
• Missing documents requested automatically
• Routing rules your managers can read and change

A single claim can carry a police report, repair invoices, medical bills, and photos. Agents read scanned and digital files, pull out the amounts, dates, and names, and attach them to the claim record.

Your adjuster opens one file with the facts already laid out, and each figure links back to the page it came from.

Managers see every open claim on one screen: where it is, who has it, and how long it has waited. Bottlenecks show up in the first week, not at the month-end report.

Policyholders get updates by email or text at each step, written from the claim record. Fewer calls reach your team, and the ones that do are about decisions, not status.

For simple, low-value claims, automation can take a claim from intake to an approval screen in minutes. Your handler reviews the complete file and approves it in one look, inside the authority limits you set.

Every step an agent takes is on the record, with the rule it applied and the person who approved it. That gives auditors and regulators a clear trail, and it lets you absorb a catastrophe week without hiring temporary staff.

Manual claims processing is slow and error-prone, because every claim is read, checked, and keyed by hand. Automation takes those routine steps, so your adjusters spend their time on the claims that need judgment. You handle more claims with the same team, and policyholders hear back sooner.

Yes. We automate claims for auto, property, life, health, and specialty lines, with rules set for each product. A homeowners water claim and a life claim follow different steps, and each gets its own checks.

Yes. We build on the core you run through its APIs, whether that's Guidewire, Duck Creek, Majesco, Sapiens, a homegrown system, or InsureEdge. Your claims system stays the record, and the agents work on top of it.

Yes. Agents don't tire in a catastrophe week, and adding a new line or region means adding its rules, not rebuilding the system. We start with one claim type and extend it once the first one pays off.

No. Agents draft, check, and route, and every payment, denial, and reserve change waits for a person. Each agent signs in as a user with its own permissions, so it can't do more than you allow.

Pricing depends on the claim types, the volume, and the systems we connect. We start with a five-day process review of one claim type, then quote the build and the monthly cost to operate it.