Auto claims software that settles vehicle claims sooner
AI agents open, triage and prepare each auto claim, and your adjusters decide
Book a process reviewHow we put auto claims software to work- Reported
- By phone, 7:42 pm, photos by text
- Triage
- Two vehicles, no injury, clear liability
- Estimate
- Drafted from 6 photos, sent to a shop
- Waiting on
- Your adjuster's approval
Auto claims management software built around your adjusters
From the first call to the payment, on the policy and claims system you already run
Take first notice on any channel
Phone, email, text or portal: the claim opens with the policy found and the photos attached.
Triage and route every claim
Severity, coverage and liability are checked, and the claim goes to the right adjuster.
Draft the damage estimate
Photos are read against repair costs, and the adjuster gets a draft to approve or change.
Catch leakage before you pay
Inflated estimates, swapped parts and duplicate claims are flagged before the payment goes out.
How we put auto claims software to work
Four steps, from one claim type mapped to agents your adjusters rely on
- Days 1 to 5
Map one claim type
We follow a set of real auto claims from first notice to payment and time every wait.
- Weeks 2 to 6
Build with your adjusters
Agents take intake, triage and estimate drafts, inside your tenant and on your core.
- Before launch
Run side by side
Agents draft while adjusters work as usual, until the drafts match their decisions.
- After launch
Operate to the number
We run it with you against cycle time and leakage, and keep tuning until they move.
When auto claims software is the right fit
And when another kind of help would serve you better
- Claims wait days between first notice and the first call from an adjuster
- Adjusters re-key photos, police reports and estimates into the claims system
- Supplements and re-inspections push your repair cycle time up
- You want to replace your whole claims core in one go
- You handle a few dozen auto claims a month and none of them wait
- You need a body shop network, not software
Auto insurance claims software in detail
What each part covers, from first notice of loss to the final payment
Why auto claims are getting harder
Claim volumes are high, and each claim arrives in pieces: a phone call, photos by text, a police report, a shop's estimate. Driver-assistance sensors and electric vehicles make repairs dearer and harder to judge, and liability in a multi-vehicle crash still takes time to settle.
Every handoff between teams adds a day. Older claims systems keep the record well, but they leave the reading, the chasing and the re-keying to your people.
First notice of loss on every channel
A claim can start on a call at night, in an email or on your portal. An agent takes the report, finds the policy, asks for the photos that are missing, and opens the claim in your system with everything attached.
The policyholder hears back in minutes, and the adjuster starts the next morning with a file instead of a voicemail.
Automated claim triage and routing
Each new claim is sorted by severity, coverage and liability. Simple, clear-liability claims go to a fast lane, and claims with injuries, disputed fault or signs of fraud go to a senior adjuster.
The rules are yours, written down and visible, so a manager can see why a claim went where it did.
Automated damage assessment
Computer vision reads the vehicle photos, finds the damaged parts and drafts a repair estimate against current part and labor costs. It flags hidden damage that photos can't show, so the adjuster knows when to send an appraiser.
The adjuster approves, changes or rejects the draft. Nothing is paid without a person's sign-off.
Reducing claims leakage and fraud
Leakage is money paid that shouldn't have been: an inflated estimate, a substituted part, a duplicate claim, a missed subrogation chance. Agents check each claim against these patterns before payment and show the adjuster why they flagged it.
- Estimates compared with similar repairs
- Duplicate and staged-accident checks
- Subrogation chances raised before the file closes
One view for insurers, shops and policyholders
Body shops, parts suppliers and policyholders all need the same status. Real-time sync across policy, claims and billing means a shop's supplement, a payment and a status text all come from one record, and the policyholder stops calling to ask.
Questions about auto claims software
What claims leaders ask us before they start
Why should an insurer use auto claims software?
Handled by hand, auto claims are slow and costly, because every claim arrives in pieces across channels. Auto claims software opens the claim, gathers what's missing and routes it, so adjusters spend their time deciding instead of chasing.
How does auto claims software help cut costs?
It removes the re-keying and the waiting between steps, and it catches leakage before payment. Fewer touches per claim and fewer overpayments lower the cost of each claim without adding adjusters.
How does automated vehicle claims processing improve customer service?
Policyholders can report a claim at any hour, send photos from their phone and see where the claim stands. They get updates without calling, and the adjuster calls them with answers instead of questions.
Can it work with the claims system we already use?
Yes. We build on the core you run, through its APIs, whether that's Guidewire, Duck Creek, Majesco, a homegrown system or InsureEdge. Your claims system keeps the record, and the agents work on top of it.
Do AI agents decide claims on their own?
No. Agents draft, check and route, and every payment, denial and reserve change waits for your adjuster. Each step an agent takes is recorded, so you can see what it did and why.