Application maintenance and support services that report what's used We keep your applications up and secure, and show you who uses them
Application support and maintenance, from fixes to upgrades Everything that keeps an application running, secure and worth its cost
How our app maintenance services start and run From the first review of your applications to a monthly report
- Week 1Review the applicationsWe list each application, its users, its known issues and what it should achieve.
- Week 2Agree the modelYou choose a maintenance contract, a managed service, or an outcome contract.
- Weeks 3 to 6Take it overWe learn the code from your team or vendor, and write down what nobody did.
- Every daySupport and fixIncidents are logged, ranked by severity and resolved within the agreed times.
- Every monthReport both numbersTickets and uptime, plus who used the application and what it moved.
When application management services are the right fit And when the application needs rebuilding or retiring instead
A good fit when
- The application works, but small issues pile up and nobody owns them
- Your vendor or the original developers have moved on
- You pay for support and can't say what it buys you
Look elsewhere when
- The platform is out of support and every fix is a workaround: modernize it
- Almost nobody opens the application: we'd tell you to retire it
- You need a new application built from scratch
Our application maintenance and support in detail What each service covers, and what you get from it
Application performance management and incident response
We monitor each application's speed, errors and availability. When a page slows down or a job fails, we find the cause and fix it before it reaches your users.
When an incident does happen, it's logged, ranked by severity and escalated by the rules in your contract. Every incident ends with a note on the cause, so the same one doesn't come back.
- Real-time monitoring and alerts
- Root cause found for every incident
- Resolution times agreed by severity
Software maintenance and support: fixes, patches and security
Most of the work in software maintenance and support is small and constant: a bug fix, a security patch, a library that needs updating. We apply them on a schedule, keep every version so any change can be rolled back, and test each one so an update doesn't break what already works.
We scan for vulnerabilities, close the gaps they find, and keep access controls current, so the application stays compliant with the standards your industry follows.
Application upgrades, enhancements and re-engineering
Applications need to change as the business does. We add features your users ask for, move the application onto supported versions of its framework and database, and re-engineer the parts that keep failing.
Re-engineering means refactoring an older application with current methods, one part at a time, so it's easier to change and less prone to breaking.
Web application maintenance and mobile app maintenance
Browsers update every few weeks and phones get a new operating system every year. We test your web applications across browsers and your mobile apps across devices and operating system versions, and ship the fixes before the change reaches your users.
Application maintenance contracts that measure adoption and value
A maintenance contract usually reports tickets closed and hours billed. Those show we're busy, not whether the application is worth what you pay for it. We report two more numbers every month: who used the application, from your sign-in data, and the business number it should move, from your own systems.
That turns maintenance into a scorecard. It shows which changes to make next and which parts to switch off.
- Maintenance contract: for stable software that only needs fixing
- Managed service: for systems that have to stay up
- Outcome contract: for software that should move a number
Platforms and industries we support
We maintain applications on the cloud, on premises and in hybrid setups: AWS, Azure and Google Cloud, .NET and Java, Oracle, SQL Server, PostgreSQL and MongoDB, and low-code platforms such as Power Apps, OutSystems and Mendix.
We support the applications that run healthcare, retail, banking and insurance, manufacturing, energy and utilities, and transportation and logistics. In each, the job is the same: keep the system people rely on every day working, secure and compliant.
Questions about application maintenance and support What buyers ask us before they hand over an application
What should an application maintenance contract include?
Monitoring, bug fixes, security patches, upgrades and user support, with resolution times agreed by severity. Ask for a monthly report that shows who used the application and what it moved, not only tickets and hours.
What application maintenance and support services do you offer?
Performance monitoring, incident response, bug fixes, security patches, upgrades, enhancements, re-engineering, web and mobile app maintenance, testing, and user support and training.
Can I use application support and maintenance services for minor changes?
Yes. A small bug fix, a configuration change or a minor enhancement is most of the work in a typical month. We plan them in with the rest, so they don't wait for a larger project.
Do you provide cloud application maintenance and support?
Yes. We support applications on AWS, Azure and Google Cloud as well as on your own servers. In the cloud, we also watch the hosting bill and tune the setup so you pay for what the application uses.
What's the difference between application maintenance and application management services?
Maintenance keeps an application working: fixes, patches and upgrades. Application management services take on its whole running, including monitoring, service levels, hosting and the roadmap of changes.
Why do I need application maintenance and support?
Applications slow down, fall behind on security, and stop working with newer browsers and systems. Regular maintenance catches these problems early, so they cost less to fix and users don't stop trusting the application.
Bring the application you're paying to maintain
We'll measure who uses it and what it moves, and tell you whether to keep, fix or retire it.