Damco

Revenue cycle management software that cuts denials and rework AI agents check eligibility, code, and appeal, and your billing team approves

Claim 26-55102, deniedIllustrated
Payer reply835 remit, CARC 197, no auth
FoundAuth approved, number not on claim
DraftedCorrected claim with the auth number
Waiting onYour biller's approval

Healthcare RCM solutions built around your billing team From registration to the last patient payment, on the EHR and billing systems you run

Verify eligibility before the visitCoverage and benefits are checked with each payer, and gaps reach the front desk first.
Move prior authorizationsRequests are drafted from the chart, sent, and followed up until the payer answers.
Check coding and documentationCodes are suggested from the note, and coders confirm them before the claim goes out.
Work denials and appealsEach denial is read, its cause found, and a corrected claim or appeal drafted for review.
Track the revenue cycleDays in A/R, denial rate, and cost to collect, by payer, on one page.

How we put revenue cycle management software to work Four steps, from one part of the cycle mapped to agents your billers rely on

  1. Days 1 to 5Map one part of the cycleWe follow real claims through one stage, such as authorizations or denials, and time every wait.
  2. From week 2Build with your billersWe build in weekly rounds, on your EHR and clearinghouse, with your team testing each round.
  3. Before launchRun side by sideAgents draft while billers and coders work as usual, until the drafts match their decisions.
  4. After launchOperate to the numberWe run it with you against the KPIs you agreed, such as initial denial rate, and keep tuning.

When revenue cycle management software is the right fit And when another kind of help would serve you better

A good fit when

  • Denials for missing authorizations or eligibility keep coming back
  • Billers re-key data between the EHR, payer portals, and the billing system
  • Appeals wait weeks because nobody has time to write them

Look elsewhere when

  • You want to outsource billing and collections for a share of revenue
  • Your EHR's own billing module already covers what you need
  • You need coders hired, not software

Medical revenue cycle management software in detail What each stage covers, from registration to the final payment

Revenue cycle management challenges

Payer rules change often, and each payer has its own. Charges get missed, authorizations expire, and claims go out with errors that a check would have caught.

Hospitals, clinics, ambulatory centers, and pharmacies each have their own version of the problem. In every case, staff spend their day in payer portals and spreadsheets instead of on the claims that need judgment.

Patient registration, eligibility, and prior authorization

Many denials start at the front desk. An agent checks coverage and benefits with each payer through X12 270 and 271 transactions or the payer's portal, and flags gaps before the visit.

For prior authorizations, it reads the order and the chart and drafts the request with the clinical notes the payer asks for. Once your staff approve it, the request goes through an X12 278 transaction or a portal such as Availity. The agent follows up until there's an answer.

Medical coding and documentation

Agents read the clinical note and suggest ICD-10 and CPT codes, with the lines of the note that support each one. Coders confirm, change, or reject each suggestion, and the reasons are kept.

When the note is missing something a code needs, the agent drafts a query to the clinician, so the gap is closed before the claim leaves.

Claims submission and denial management

Each claim is checked against payer rules before it's sent as an X12 837, and claim status is tracked until the payer answers. When an 835 remittance comes back with a denial, the agent reads the reason code, finds the cause, and drafts a corrected claim or an appeal letter.

Your billers approve each one before it goes out. Patterns across denials, by payer and by reason, show which fix at the front end would stop them coming back.

  • Claim checks before submission
  • Denial reasons read from every 835
  • Corrected claims and appeals drafted for review

Payment posting, patient billing, and collections

Electronic remittances are posted against billed charges, and differences are flagged for a person to review. Underpayments against contract rates are raised, not written off.

Patients get clear statements, payment plans, and reminders by text or email. Fewer patients call to ask what they owe.

Revenue cycle analytics and the KPIs that matter

We report the revenue cycle KPIs your finance team already uses, worked out the same way every month. Days in A/R is total accounts receivable divided by average daily charges. Initial denial rate is claims denied on first submission divided by claims submitted.

Cost to collect is the cost of running the revenue cycle divided by the cash it collects. Each one can be cut by payer, location, and service line, so you see where to act.

Questions about revenue cycle management software What revenue cycle and finance leaders ask us before they start

What is healthcare revenue cycle management?

Healthcare revenue cycle management is the work of getting paid for care, from registration and scheduling to the final payment. It covers eligibility, authorization, coding, claims, denials, payment posting, and collections. Each step has to be right for the money to arrive on time.

Why is revenue cycle management important in healthcare?

Delayed and denied payments leave gaps in cash that limit what a provider can do for patients. Every denial also costs staff time to fix. A cycle that gets claims right the first time keeps cash steady and frees staff for the cases that need them.

How does revenue cycle management software reduce claim denials?

It checks eligibility before the visit, confirms authorizations, checks codes against the note, and scrubs each claim before it's sent. When a denial still comes back, it finds the cause and drafts the fix. Patterns in denials then show which upstream step to change.

Can your RCM software integrate with our existing systems?

Yes. We connect to Epic, Oracle Health, MEDITECH, athenahealth, and eClinicalWorks, and connect to clearinghouses, payer portals such as Availity, and payment processors. Data moves through X12 transactions, HL7 v2, FHIR, and APIs, so your staff stop re-keying it.

How much does healthcare revenue cycle management cost?

Outsourced billing is usually priced as a share of collections, and software as a license. We build and run software on your systems, priced for the work. We start with a five-day review of one stage of your cycle, then quote from what we found.

Do AI agents submit claims or appeals on their own?

No. Agents draft, check, and route, and a person on your team approves each claim, appeal, and authorization before it goes. Every step is recorded, so you can see what the agent did and why.

Which revenue cycle KPIs should we track?

Start with days in A/R, initial denial rate, clean claim rate, and cost to collect. Agree how each one is worked out before you compare it month to month. We report them by payer and location so the cause of a change is easy to find.

Bring the denial that keeps coming back

We'll trace it to the step where it starts and show how agents would stop it there.