Content moderation services with a person on every hard call Agents screen every post, and trained moderators decide what needs judgment
User-generated content moderation, to your rules Damco moderates what your users post, so your platform stays safe
How our content moderation process works From your community rules to a queue that runs day and night
- Week 1Turn your rules into a guideEach rule gets examples of what breaks it and what doesn't.
- Week 2CalibrateModerators and agents decide the same sample, and you check both.
- From week 3Moderate at volumeAgents screen every item, and moderators decide what's unclear.
- Every weekReview and reportYou get decisions by rule, appeals, and where the rules need work.
When to outsource content moderation And when your own trust and safety team should keep it
A good fit when
- Your users post more than your team can review
- Automated filters miss posts that only offend in context
- You need moderation around the clock, across time zones
Look elsewhere when
- Decisions need your legal team, such as law enforcement requests
- You have no written rules yet
- Your volume is a few dozen posts a day
Outsourced content moderation in detail What we moderate, and how agents and moderators share the work
Why platforms outsource content moderation
User-generated content brings hate speech, profanity, nudity, and scams with it. Some harmful posts pass automated filters because they look harmless out of context.
Outsourcing gives you trained moderators on every shift without hiring for your peaks. You keep the rules, and we apply them.
Image and video moderation services
We check uploads for nudity, weapons, drugs, offensive gestures, and hidden or underage faces. Where your listings need a clean photo, we also check image quality, blur, and color.
Social media content moderation
We moderate comments, replies, reviews, and direct messages against your community rules. Moderators read the thread, not only the post, so a reply that turns a harmless word into an insult gets caught.
Profile and account moderation
We check profiles for fake photos, impersonation, minors, artificial text, and signs of fraud. Suspect accounts go to a person with the evidence attached.
How agents and moderators share the work
Agents screen every item and act on the clear cases your rules allow. Anything unclear, new, or close to the line goes to a trained moderator, who decides and cites the rule.
One named batch owner on our team reviews a sample of decisions each week and answers for their accuracy.
Questions about content moderation services What platforms ask before they outsource moderation
What is content moderation?
Content moderation checks what users post against a platform's rules, then keeps, labels, or removes it. It covers text, images, video, and profiles.
Can AI do content moderation on its own?
AI catches most clear cases quickly. It struggles with context, sarcasm, slang, and new kinds of abuse, so we send those to a person. Your rules decide which actions an agent may take alone.
Which kinds of content do you moderate?
Posts, comments, reviews, chat, images, video, and profiles. We moderate for hate speech, profanity, nudity, violence, weapons, drugs, scams, and fake accounts, or any rule you add.
How is content moderation priced?
We price per item reviewed, or per moderator hour for live queues. The price comes from the calibration week on your own content.
Send us your community rules and a sample
We'll reply with how we'd split the work between agents and moderators, and the price per item.